DIRECT BILLING & INSURANCE INFORMATION
We direct bill for chiropractic, active release techniques, deep tissue laser and massage therapy when available.
We direct bill for RCMP, Veterans Affairs Canada and Canadian Armed Forces.
*We do not guarantee that any submission will be approved for direct billing at time of service. We attempt to pre-authorize however some companies may not be available at the time of submission. If for any reason we are unable to submit or if a direct billing submission is refused, payment for service is due at the time of your visit. We always provide receipt for insurance and income tax purposes.
Please see the full list of insurance companies that we direct bill below:
Alberta Blue Cross
Sun Life Financial
Green Shield Canada
Great West Life
Manulife Financial *
Desjardin insurance **
Johnston Group Inc.
Chamber of Commerce
Industrial Alliance Insurance
* Manulife clients must be registered for Manulife's Plan Member Secure Site and signed up for direct deposit and e- claims statements for us to process.
** Desjardins clients must pay in advance, but we are able to submit a claim that will be reimbursed to the client.
FAQ's ABOUT BILLING
How does direct billing work?
Once we have confirmation of insurance and that direct billing is available we submit the bill at the time of visit. If there is a co-pay or any amount not covered, the patient is informed and we collect payment at the time of service. Receipts or copies of insurance submissions are available upon request at time of billing.
How long will it take to get things settled with the insurance company?
Submissions are live and payment to the servicing provider can be within 24 hours or in some cases, with certain insurers, can take up to a few weeks.
I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?
If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.